If you have any questions, have had any problem or need more information about our products or offers, do not hesitate to write to us, we will answer you as quickly as possible.
Frequently asked questions
If I can't find my printer in its product configurator, what can I do?
Write us through our contact form or through our email account. As soon as possible we will include your printer or indicate which printer you can select to be compatible with yours.
Is payment safe through our website?
We use the latest technologies to protect the information of our customers, SSL encryption for data transmission, Stripe and Paypal for payments, we also restrict the sending of data to those strictly necessary for you to make your purchase.
Can't I send my merchandise?
Please, if you have any problem with the shipment of your merchandise, contact us and we will make all the necessary steps to see where your order is located and we will indicate this information as soon as possible.
Qué gastos están cubiertos con los gastos de envío?
Los gastos de envío cobrados en nuestra web solamente cubren los costes de envío del transportista, por lo que cualquier otro tipo de gastos referentes a aduanas (tasas, etc..) corren a cargo del comprador en destino.
And if I have doubts about what product I need?
We have specialized articles in our blog where you can find a detailed explanation of the characteristics and possibilities that each of our products has. However, if you still have questions, contact us. We are here to help you with whatever you need.
And if I have any problem with the merchandise?
Our interest is to offer products of the highest quality with prices without competition, manufactured in Spain using the best manufacturing processes and with the highest guarantees, however, if you have any problem do not hesitate to contact us. Our main objective is the satisfaction of our customers.
How can I get the invoice of my order?
After sending your merchandise, we will send you an email with your purchase invoice as soon as possible.
Our customer service is from Monday to Friday from 8:00 a.m. to 2:00 p.m. and from 3:00 p.m to 6:00 p.m. Spanish Time