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Contact us

If you have any questions, have had any problem or need further information about our products and offers, do not hesitate to contact us, we will answer you as quickly as possible.


Common questions


If I cannot find my thermal printer in its product configurator, what can I do?

Please, write to us through our contact form or our e-mail.

As soon as possible, we will include your thermal printer or will indicate you which thermal printer you can select to be compatible with yours.


Is payment safe through our website?

We use the latest technologies to protect the information of our customers, SSL encryption for data transmission, Stripe and Paypal for payments.

We also restrict the sending of data to those strictly necessary for you to make your purchase.


My order does not arrive

If you have any problem with the shipment, please, contact us. We will inform you about where your order is and how to solve it.

We will respond to you as soon as possible.


What expenses have covered with the shipping costs?

The shipping costs established on our website will only cover the shipping costs.

Expenses from customs, tax or any other subject will have to be paid by the customer at the destination.


If I have doubts about what product I need?

We have specialized articles in our blog where you can find a detailed explanation of the characteristics and possibilities that each of our products has.

However, if you still have questions, contact us. We are here to help you with whatever you need.


If I have any problem with the merchandise?

We aim to offer products of the highest quality with prices without competition, manufactured in Spain using the best manufacturing processes and with the highest European guarantees.

However, if you have any problem do not hesitate to contact us. Our main goal is our customers’ satisfaction.


How can I get the invoice of my order?

After sending your goods, we will send you an email with your purchase invoice as soon as possible.

If you do not receive your invoice, do not hesitate to contact us.

Our customer service is from Monday to Friday from 8:00 a.m. to 13:00 p.m. and from 3:00 p.m. to 6:00 p.m. Spanish time.

Avenida Aguilera, 40-42 1ºC 03006 Alicante

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