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General Business Terms

On this page you can see the general business terms of use of our website. We explain the terms that govern your use of this website and any of the content available through or through this website. If you need more details please contact us.

1 Ambit

These General Business Terms and Conditions apply to all orders and deliveries between Inteligent Business Solutions GV, SL, Avda. De Aguilera, 40-42, 1º C, CP 03006, Alicante, Spain (hereinafter called IBS) and its customers. through the Infinity Ribbons online store with address .

The acceptance of these conditions implies acceptance of the client with all the aspects detailed in this document. IBS will conduct an electronic record of customer acceptance.

2 Ordering, contracting, user obligations.


IBS offers its clients a wide variety of products for packaging, marking and codification. By clicking on the products or the product descriptions, the customer accesses the product details (for example: printer, manufacturer or size selection). The product is stored in a virtual shopping cart, by entering the required quantity and clicking on the shopping cart symbol.

By clicking on the shopping cart button, shown in the upper right corner of the online store, the customer accesses a summary page, and at any time can check the products that have been placed in the shopping cart , and when consider necessary to make changes.

If the client does not want to buy more products, he can continue through the button “finalize purchase”. Registered customers can enter their username and password at this time to automatically use their stored information for the order. Alternatively, the customer can register as a new customer and create a customer account. In such case, the customer must enter their address and billing information.

Then the customer will select the payment method they want and by clicking the “Place order” button, they can finalize the purchase. This means that a binding offer has been made.


The images in the store range are intended as illustrations and do not constitute binding offers for sale. For its part, the client makes a binding offer to enter into a purchase contract, upon completing the order process, by clicking on the “Ordering ” button. The customer then receives an automatic confirmation of receipt of the order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with IBS is only closed if IBS sends the ordered products to the customer and this shipment is confirmed by email (shipping confirmation).

Obligations of the user

Keep your personal keys with due diligence.

Use the information published by IBS exclusively by the client strictly within the intended personal business relationship.

Do not reproduce, dispose of or dispose of the information published by IBS in all its contents without the express permission of the company itself.

Faithfully use the purchasing service provided by IBS on its website, refraining from manipulating the contents of its website, or interfering with its computer media through viruses or other conduct prohibited by law.

Respect the purchase agreement once the order is accepted, with the timely payment of the agreed price.

3 Prices and shipping costs


The prices do not include the legal Value Added Tax (VAT) and other price elements, and have to be understood apart from the shipping costs that may incur.

Shipping costs

At IBS we send your orders with a first-class carrier. Shipping costs are free for orders from € 200 in Spain (peninsula). Shipping costs will depend on the weight of the order and the place of shipment. The shipping costs will be automatically calculated by our shopping cart before making the payment.

Depending on the destination, customs or other expenses related to the legislation of each country may be incurred.

4 Delivery

The delivery time will depend on the destination and the manufacturing time.

After manufacturing, the estimated time for Spain will be 2 to 5 working days.

In the event that some of the requested products are not available, IBS may make partial deliveries at their cost, provided that it is acceptable to the customer.

In the event that IBS cannot deliver the ordered product because it has not received the supply from its supplier, without fault on its part, IBS may terminate the contract. In such case, IBS must inform the client as soon as possible and propose a comparable product. If a similar product is not available, or the customer does not wish to receive that product, IBS shall, as soon as possible, refund the payments made by the customer.

Deliveries are exempt from customs duties within the EU.

In the event that the products supplied are damaged on the delivery route, you should contact IBS Customer Service through our email, whenever possible, as soon as possible. As a result, IBS will have the option to file a claim with the carrier or the carrier’s insurer regarding the damage caused. If the client does not provide notification of transport damage, it will cause the loss of the legal rights of the seal of guarantee of the clients.

To manage orders in the best possible way, IBS provides the email address and, if specified, the telephone number of the clients to the corresponding transport company, exclusively for the management of the delivery. The transfer of such information is an unavoidable step in the contractual relationship with IBS. Therefore, customers cannot change or reject it. More information in the Data Protection section.

The commitment made by IBS to sell and deliver the offered merchandise is subject to the stock of the advertised product, to the stock of materials for its manufacture and to the availability of the same until end of stock, therefore IBS, in its commitment to quality and service to the customer, try at all times to make the advertised products available. However, in the event of exceptional circumstances of interactive multi-order, stock breaks, end of life of the product or those others that cause the end of stock of the product, the order and the contract signed between the parties will be null and void hereby termination clause, reimbursing the customer in full in the case of prepayment of the amounts paid by him, without any compensation for breach of contract, consequential damage or loss of profit proceeding in favor of any of the parties.

 5 Property law

Products will remain the property of IBS until payment has been made in full. Before the transfer of ownership, pledge, transfer of ownership as collateral, treatment or redesign are not permitted without IBS approval.

 6 Right of withdrawal

Consumers customers have the right to cancel the purchase within 14 days. A consumer is any natural person who performs a legal transaction for a purpose that is not attributable to his business or entrepreneurial activity. The following regulations apply to the right of cancellation or the exclusion of this right of cancellation. If consumers have further questions about cancellations, they can contact IBS Customer Service.

Instructions to exercise the right of withdrawal

Right of withdrawal

The customer has the right to withdraw from this contract within 14 days without justification. The withdrawal period will expire 14 days from the day on which the client or a third party indicated by the client, and other than the carrier, acquires material possession of the last of those goods.

To exercise the right of withdrawal, the client must notify us (Inteligent Business Solutions GV, SL, Avda. De Aguilera, 40-42, 1º C, CP 03006, Alicante, Spain; to our email:, the decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email).

The customer also has the option to electronically fill out and send the withdrawal form or any other unequivocal statement through our website If the customer uses this option, we will notify him without delay on a durable medium (for example, by email) of the receipt of said withdrawal.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of the right of withdrawal is sent before the withdrawal period expires.

Consequences of withdrawal

In case of withdrawal by the client, we will return all payments received by the client, excluding delivery costs, without any undue delay and, in any case, no later than 14 days from the date on which we were report of the decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by the client for the initial transaction, unless expressly provided otherwise, in any case, will not incur any expense as a result of the refund.

The customer must return the goods to ourselves:

Inteligent Business Solutions GV, SL, Avda. de Aguilera, 40-42, 1º C, CP 03006, Alicante, España.

without any undue delay and, in any case, no later than 14 days from the date on which you notify us of the decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the 14-day deadline has ended. We will bear the costs of returning the goods, for this the customer must contact the Customer Service in advance.

The customer will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

End of the right of withdrawal

Exclusion of the right of withdrawal

The right of withdrawal does not apply in the case of goods:

They are not pre-produced and are selected or manufactured according to the customer’s specifications or exclusively according to their own requirements, rapidly perishable goods or goods whose expiration date is near.

Which are not suitable for return, for sanitary or hygiene reasons, if the seal has been broken after delivery

When after delivery they have been irreversibly mixed with other products.

Withdrawal form

You can send the withdrawal form to our email address: or through our form.

Sample Withdrawal Form

(You must only complete and send this form if you want to withdraw from the contract)

— Inteligent Business Solutions GV, SL, Avda. de Aguilera, 40-42, 1º C, CP 03006, Alicante, España.

— I hereby inform you / we communicate that I withdraw from me / we withdraw from our contract of sale of the following good / provision of the following service: (* purchases_made)

— Order on (* date) received on (* date):

— Address of the consumer or consumers: (* address)

— Signature of the consumer or consumers (only if this form is submitted on paper)

— Date: (* date)


(*) Enter the necessary data

 7 Warranty and Liability

The warranty period for our products is that indicated in the Law on guarantees in the sale of consumer goods.

The warranty does not cover: damage caused by wear and tear, improper use, or damage caused by aging or weather factors.


Except in cases where it is expressly indicated, neither IBS nor any of its directors, employees or representatives will be responsible for the possible damages derived from the use of this site. Specifically, they will not be responsible for the possible damages caused to people and / or things, nor for the total or partial loss of data and information, nor for the expenses and / or loss of benefits that may occur due to the use of the products that they commercialize. IBS.

IBS is not responsible for the content of other web pages linked to this site. The risks derived from consulting these pages correspond exclusively to the client, who must be governed by the terms and conditions of use of the same.

The prices, characteristics and availability of the products marketed by IBS may vary without prior notice.

 8 Payments, non-payment and discount vouchers

Payment methods

Payments can be made by credit card by Stripe (Visa, Mastercard and other means made available by the Stripe platform), bank transfer or PayPal. IBS reserves the right to accept only certain means of payment in particular cases or depending on the type of shipment selected by customers. Payments by check or cash will not be accepted. In this case, IBS is not responsible for any type of loss.

Payment with credit / debit card

In the case of payment by credit / debit card, the amounts will be charged at the time of the purchase order.


Stripe is an online payment service, which guarantees a secure, easy and fast payment directly from our purchase completion page.


PayPal is an online payment service, which guarantees a safe, easy and fast payment. While placing the order it is possible to open a PayPal account.

 9 Data protection

IBS takes the protection of its clients’ data very seriously. The IBS data protection declaration can be found here.

 10 Identification of the contracting party

Inteligent Business Solutions GV, SL, Avda. de Aguilera, 40-42, 1º C, CP 03006, Alicante, España.

Main place of business of the company: Alicante (Spain)

IBS is the commercial name of Inteligent Business Solutions GV, SL

Infinity Ribbons is the name of our website.

infinityttr is the domain name of our website.

Tax identification number: B-54359039

 11 Final provision

In the event that any provision of these General Terms and Conditions is or becomes invalid or unenforceable, the validity or enforceability of the other provisions of these General Terms and Conditions will not be affected by it. These conditions will be governed by Spanish legislation, which will be applied in what is not provided in this contract in terms of interpretation, validity and execution. The parties expressly waive the jurisdiction that may correspond to them and expressly submit to the Courts and Tribunals of Alicante (Spain) to resolve any controversy that may arise in the interpretation or execution of these contractual conditions.


Status of these General Business Terms and Conditions: 11.12.2019

PDF version of the General Conditions and Business Conditions

If you need to download or print our General Conditions and Business Conditions we have a PDF file available.


You can read our Disclaimer document through the following link.

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